Help & Support

Everything you need to know

Answers to the most common questions about PrepHooks — from getting started to managing your subscription.

Help · 01

Account & Getting Started

Download the app from the Play Store or App Store. Open the app and tap Create Account. Enter your name, email and password. Verify via the email link.

Yes. The free plan gives you practice questions, basic explanations and limited CBT simulation. Premium unlocks personalized paths and deep analytics.

JAMB, WASSCE/WAEC, NECO, NMCN and MDCN today. More high-stakes licences are on the way.

On the login screen tap Forgot Password, enter your email and follow the reset link.

Help · 02

Subscription & Payments

The free plan includes:

  • Practice questions and topic exploration
  • Basic explanations
  • Readiness Score estimate
  • Limited CBT simulation
  • Basic progress view

Premium unlocks:

  • Advanced Readiness Intelligence
  • Personalized Study Path
  • Unlimited Practice
  • Exam Simulator Intelligence
  • Progress History, Deep Analytics, AI explanations, Parent Report

Pricing is shown in-app before purchase. Monthly and annual — check the app for ₦ prices. Pro starts at ₦3,500/mo.

Open the app → Profile → Upgrade to Premium and choose your plan.

Cancel anytime:

  • In the app: Profile → Subscription → Cancel
  • By email: support@prephooks.com

Cancel at least 1 business day before renewal.

Yes. It auto-renews each period unless you cancel.

All payments are non-refundable except as required by law.

Help · 03

Using the App

PrepHooks tracks every answer, identifies weak topics, then serves questions that target your gaps.

Your Readiness Score combines Exposure and Proficiency — like a speedometer for exam readiness.

Per-topic: Completeness × (Accuracy × Confidence), averaged across topics.

Readiness = Completeness × (Accuracy × Confidence)

Via PrepMap and Progress History (Premium).

PrepMap shows mastery per topic: green (mastered), yellow/red (needs work), gray (not started).

Weakest topics glow red on PrepMap. Premium's Personalized Study Path ranks them by impact.

Tap View Explanation after any question. Premium adds AI rationales.

From your dashboard → CBT Simulation → choose subject, set count and timer → start.

Help · 04

Contact Support

We are here to help

If you couldn't find the answer, reach out:

Email: support@prephooks.com
In-app: Go to Profile → Report a Problem

We typically respond within 24 hours, Monday–Friday.